FAQs

Want to know more about our Etsy and E-Commerce Bookkeeping Templates? Check out the FAQ below.

Before Buying your Bookkeeping Template

  • All of my Templates are created using Excel 365 for Windows & so will work perfectly if you have this version of Excel or Excel 2016/2019 for Windows.

    Older versions of Excel may have some compatibility issues and certain features may not work exactly as intended, especially if you have an earlier version that Excel 2010.

    If you are using Excel on a Mac, most of the features should still work but there may be a few compatibility issues.

    Unless specified in the listing description, my templates won’t work on Numbers for Mac.

    If you don’t have excel then I recommend using Google Sheets (a free programme). I create specific Google Sheets versions of most templates - the link to these files is included in your Instruction Guide.

    If you're still not sure whether a particular template will work for you please contact me and I'll do my best to answer your questions.

  • There’re a lot of options I know!!

    First think about where you’re based - I have different options for different countries due to differences in how data is provided by the sales platforms and different tax requirements for your reporting.

    Next, think about where you sell your products - all templates have the option to manually add income from any source but if you have a lot of sales on different platforms then you might be better looking at a multi platform option to automatically pull in your data and calculate your sales and fees.

    Check out this article on Which Bookkeeping Template is right for you.

    If you don’t see what you need, just ask - chances are I’ve got something I can pull together for you (like Pick and Mix!)

  • Unfortunately no, you need to use the non vat version of the templates until you become vat registered and then switch over to the vat ones.

    This is because the VAT templates work by calculating vat on all the relevant sales you have made and deducting this from your total revenue to show you your net income. They also pull out any vat that you have paid on your fees so that you can offset this against the vat payable on sales.

    If you use this template before you’re vat registered you’ll be under-reporting your sales and fees for income tax purposes and showing your business as less successful and profitable than it really is.

    If you start with the non-vat one and then need to make the switch at a later date, I’ll give you a substantial discount on your second purchase. I also offer a bundle of both the non-vat and vat templates which makes sense if you already know you’ll need both.

    You can read more about Etsy and VAT in this article

  • All my templates are currently listed on Etsy which makes buying and receiving your files super easy. You don't even have to wait to receive an email.

    Simply purchase your chosen spreadsheet / printable planner from the shop

    Once payment is confirmed you will be redirected to the download page (Read more here - https://www.etsy.com/uk/help/article/3949)

    Click ‘Download’ & save the files to your computer - you can then use them out as many times as you like

    Reminder - All my products are digital downloads, no physical products will be shipped to you!

  • Absolutely!!

    I know that spreadsheets are my thing and not yours, so all my files come with a great support package:

    • Step-by-step detailed instructions with lots of pictures

    • Video walk-throughs to get you started and help with any tricky issues

    • A Full Trouble-shooting Guide covering most of the common questions

    • E-mail Support - I’m always available at the end of your email so feel free to contact me if you’re stuck - I promise there’re no stupid questions and I’m confident I can get you up and running.

After Buying your Bookkeeping Template

  • Not at all!

    All templates are designed to be used for multiple years. You simply continue to add your data and then choose the months you want to see in your reports.

    You can even compare your results with the prior year.

  • No- I’m proud to offer FREE updates to all listed bookkeeping templates.

    The latest versions of all templates are kept on a template hub and you can download the latest version of your template for free.

    Just visit https://bit.ly/motc-template-hub to sign up and let me know which template you have.

    I’ll then send you the access link for your hub and let you know when changes have been made.

    Hint: I’ve already updated the Etsy template 3 times in 2022 to keep up with Etsy changes!

  • If somethings not working or your figures don’t look right, don’t panic!

    It’s probably something in your data that we can easily fix.

    • Go back to the instructions and tutorial videos to make sure you didn’t accidentally miss a step.

    • Check out the Troubleshooting Guide - most common issues are covered in there (I have Youtube videos to help you as well)

    • Email me and I’ll be happy to help!

I’ve tried to cover most of the common questions I receive in the sections above.

If you can’t find the answer you’re looking for, then please contact me using the button below.